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Services Details

Retail

One stop-shop to deliver exceptional services through a diverse array of channels.

Imagine the digital future.

With the ability to combine online services and contact center interactions into one engagement platform, you can provide your consumers an omnichannel experience.

Quick pick-up times, seamless department transfers, phone queuing, and call-back options all contribute to keeping your customers satisfied – and returning to you. Whether the majority of your client contacts are online or face-to-face – purchasing items or meals, making bookings, contacting customer service – you still need a dependable, effective phone system. Customer expectations for any product or service have never been higher. We’ve all grown accustomed to obtaining whatever we want, whenever we want it, with a touch of a button.

E-tailers

With a digital Communications Platform that incorporates phone, video, chat, contact center, and AI-powered analytics in one integrated platform, your teams can move at the speed of the customer by selling goods via electronic transactions.

Using phone, SMS, chat, video, and social media, Bridgei2p’s cloud-based communications technology allows businesses create an excellent customer experience in real time, on any device. Real-time data, automation of regular operations, and more may all help to improve that experience. The following are some of the benefits of our specialized retail telecommunications systems:

  • For follow-ups or staff training, call recordings can be made.
  • Internal departmental communication is easier.
  • Time spent waiting for a call to be answered has been reduced.
  • Customer transfers across departments/locations are made as seamless as possible.
  • Employees’ ability to accept calls no matter where they are or what they’re doing.
  • FAQs such as opening times have recorded messages.
  • Identifying your busiest call periods so that resources may be allocated appropriately.
  • While consumers are waiting, being able to advertise offers or services.
  • Calls may be integrated with your CRM or other applications.
  • Your business will benefit from crystal clear, dependable calls.
  • Identify places that are weak or unresponsive.
  • There aren’t enough phone lines to handle normal demand.
  • Your present phone system is becoming more obsolete and unreliable.